You can issue a refund for a transaction through the financial reports portion of the athlete one platform.
Note: Only Club Executives or Club Registrar roles will have this access.
Step 2: Select 'My Accounts' from the left hand navigation > click 'Club Account' > Select your club name.
Step 3: Select 'Financials'
Step 4: Select the name of the program listed under 'Active Programs' > scroll down and click 'Transaction Report'
Step 5: Search for the transaction you would like to refund and select the player's name > a fly-out will populate where you can issue a refund for that transaction.
Note: If you want to fully refund the player, and not charge them again, you will have to select 'Refund and remove from balance'